What makes PointClickCare clients different? Ours aren’t just pleased customers; they are true proponents of our objective. Our consumers are devoted to the exact same things we are, progressing senior care. PointClickCare is grateful to have customers like Melissa Draper, who is not only a full time Supervisor of Medical Informatics at Heritage Procedures Group, LLC, situated in Illinois, yet that is likewise well on her method to achieving her doctorate to more development her skills as well as experience. We lately sat down with Melissa to hear about her trip with PointClickCare over the years and also why she still loves whatever about PointClickCare. pointclickcare cna
Greater than an option
Melissa has been in medical care for more than 14 years now as well as in that time, she has actually seen her share of devices, options, and also providers. She has experienced the successes and downfalls of every one of them, which is why she thinks PointClickCare is special. “I have actually had a lot of success utilizing PointClickCare solutions over the years, and also I have actually likewise had lots of positive feedback as well. What makes PointClickCare unique is their willingness to really listen to their consumers, regardless of exactly how big or little. If something isn’t helping you, they need to know about it and they wish to carry out a service to make it much better. It feels like a more than just a supplier, it’s a partnership.” pointclickcare cna login
She states that whenever she has had the possibility to meet our team members in person, she is advised of just how easily the goal as well as vision of the organization filters down throughout the business through each person. “Last time I was at top I was privileged sufficient to satisfy Nick Noel, and he shared with me some extraordinary insights on the worth of the customer and we even stayed in get in touch with on LinkedIn. To me, that just shows how the team at PointClickCare are people similar to me, committed to the same objective. Titles do not seem to be hierarchal; I mean, we describe the co-founders as Mike and also Dave, and I find that to be an individual touch that you don’t get with other companies. It’s that personalized level that they have instilled throughout the company that claims, ‘we’re in this together’.”.
Communication is essential.
Open interaction with our clients is just one of the methods we remain to develop our services. Melissa stated that previously this year they carried out Nursing Benefit and also although they experienced some struggles initially, she informed us that it was the way that PointClickCare handled the concerns that genuinely made a difference. “It returns to that personalized degree. The group at PointClickCare don’t see you as an account, you are individuals who are collaborating. They wish to hear the excellent, the negative, and the awful and also they intend to collaborate with you. PointClickCare committed a great deal of effort and time to making the solution help us as well as even though we experienced problems initially, I still am an advocate of the item, I rely on what it has to offer and as a nurse and also I see the benefits of it bringing your patients to life. It aids you to really recognize what you are doing and why you are doing it.”. pointclickcare cna
An understanding candidate.
One of one of the most interesting points we found out about Melissa throughout our conversation is just how she is currently functioning towards her PhD focusing on the Viewpoint of Human Providers. She additionally pointed out that in her research studies, she frequently utilizes PointClickCare as an example and has utilized our materials to contribute to much of her documents. “In a course I am taking now we are learning about top quality monitoring as well as efficiency improvement, and one of the examples I brought up in class exactly how PointClickCare services permit staff to utilize and vet the assessment.” She also claimed PointClickCare has actually played a huge function in her research studies. “It’s what I know and also I simply assume it is a remarkable company so anytime I can promote it as a trendsetter in the sector, I will.”.
Now that her courses more than, Melissa remains in the middle of composing her last argumentation on “Telemedicine in the Post-Acute: What the Barriers Are”. She says it was in between that as well as interoperability on the continuum, yet she wound up picking telemedicine since it is more widespread in treatment centers now. Melissa is hoping to finish her argumentation by this time next year, as well as we can’t wait till she publishes her job and also shares it with the globe. pointclickcare cna login
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